Managing Quality

Addresses all aspects of quality which is a crucial component for ensuring ultimate customer satisfaction, efficient resource allocation, and effective Human Resource Management. Students will gain a strong understanding of the basic concepts associated with achieving consistently high levels of quality in a variety of organizational settings. Areas addressed include various approaches to quality management, quality-related planning, and statistical processes as well as the efforts underway in the UAE to ensure a culture of quality permeates all organizations. Methodologies associated with Total Quality Management form the foundation of the coursework.